Perhaps you might have some questions that you need to ask us and we are more than happy to help you. We have prepared a series of Q&A here in order to try to give you the answers that you need. If you can’t find any answers here, please never hesitate to contact us at contactus@sgtfood.com.my or Whatsapp us at 012-5885239.
Click the [SIGN IN] button at the top right of our home page, enter your registered email address at the “Forget your password?” section and your password will be emailed to your registered email address.
Yes. Register with us to enjoy our point and rewards benefits. SGT Food sincerely invites you to join us!
Please log in and click the “Account” button to view your information. Please enter your new information in the fields that require updating.
Please log in and click the “Account” button > Account details and you can change your password as often as you like on the displayed screen.
You cannot register more than once with the same email address. Even if you delete your account, you cannot re-use that same email address to re-register.
You may have entered your email address incorrectly when you registered. Please check the fields and try again.
* Check the spam box also.
Just follow these simple steps:
Log in and then click the “My Order” button. There will show your consignment note number attached (with link)
Through the “Order Confirmation” email sent by us to your registered email address. If you do not receive this email, please contact us at contactus@sgtfood.com.my stating your Member ID, Order ID and name.
You can contact us before the shipping label is printed, we can change the delivery address accordingly. Please contact us at contactus@sgtfood.com.my or call us at 05-6221515.
Due to our products being perishable food items, we regret to inform you that all orders cannot be canceled after being placed. Kindly ensure that you have checked and validated all details and information before you proceed with payment.
We accept credit card (Visa/Master) payments as well as local bank online transfer (FPX) from major banks in Malaysia. We also accept mobile wallet payments such as Kiplepay, Touch&Go, Alipay, WeChat pay, and Boost. Alternatively, you can also bank-in the payment to us after you placed your order through:
| Maybank Berhad SGT FOOD INDUSTRIES SDN BHD 558060503175 | Public Bank Berhad SGT FOOD INDUSTRIES SDN BHD 3175769008 |
Please send us your payment receipt together with the order ID to us at contactus@sgtfood.com.my or Whatsapp at +6012588 5239.
*Note: Please make your payment is made within 48 hours after you have placed your order. If you’re making a cash deposit payment and have to pay a round figure, we will return your change via cash in your parcel or via online banking.
At present we do not accept cash on delivery payment.
We accept payment in Malaysian Ringgit (RM)
We send your items by courier services such as GDex, City-Link or J&T Express whichever available.
We will ship out the orders within the next 1-2 working days from the date of order confirmation. Orders are dispatched for delivery between 9.00 am – 5.00 pm from Monday to Friday.
Under normal circumstances, you will be able to receive your purchase within 2-3 working days for West Malaysia and 5-7 working days for East Malaysia after order confirmation. However, we are unable to guarantee that all orders will be delivered within the stipulated time frame. Our aim is to have your items shipped out as fast as possible except for some circumstances where unfortunately it is beyond our control for example courier service delays, public holidays, or items out of stock.
NO, we are very sorry that you can only specify one address per order. If you want to ship items to multiple addresses, you have to order separately for each address. However, please be reminded that you will be charged shipping and handling fees for each order.
For West Malaysia:
For East Malaysia, the freight is shown as follow:
No, as of this moment, we are only selling in Malaysia.
SGT Food Industries Sdn.Bhd.
No. 307-C, Jalan Pasir Bedamar,
36000 Teluk Intan, Perak.
SGT Food Industries Sdn.Bhd.
No.307-C, Jalan Pasir Bedamar,
36000 Teluk Intan, Perak.
Copyright @ SGT Food Industries Sdn. Bhd.
