Return Policy

What is the return/exchange/refund policy?

Item must be returned securely packaged, wrapped, unmarked, and not defaced in any manner. This return policy does not apply to items, which have been stated as Non-exchangeable or Non-returnable. We reserve the right to reject any requests for product return, exchange, or refund if the conditions and grounds are deemed unreasonable to us.

 

We Do Not accept the return of items if you have made an incorrect purchase or you changed your mind after receiving the items. Please review your cart before completing the order.

Steps on how to make return of products

STEP 1
Please check the validity of the returns policy on the above.
STEP 1
STEP 2
Email to us at [email protected] or contact us at 05-6221515(office) / 012-5885239 (Whatsapp) describing your order number and complaint (accompanied by the picture) of the affected item(s).

The authorization will be granted or not, depending on thorough investigation and inspection of the subject item(s)/complaint.
STEP 2
STEP 3
If the return is being authorized, we will contact you by phone/email/WhatsApp for the instructions on how to return it. You will have to bear the shipping fee to send the item(s) to us first. Please keep the shipping fee receipt and email/WhatsApp it to us because we will refund the product return shipping fee in full to you if the exchange/refund is granted.
STEP 3
STEP 4
After receiving the returned item(s), we will further inspect it as a final verification step. Once approved, we will contact you to arrange the exchange/refund of the items to you.
STEP 4