Member ID & Password
I forgot my password
password?” section and your password will be emailed to your registered email address.
Is it necessary to register as a member?
I want to change my registered information (address or name etc)
Can I change my password as often as I like?
Can I register again with the same email address I used before?
I’ve registered but I haven’t received my confirmation email yet. How can I complete registration?
* check spam box too.
How do I order SGT Food online?
Just follow these simple steps:
a.Register an account as a member or Sign In(Include ID & Pword” & “Online Order” at www.sgtfood.com.my
b.Choose the desire item(s) add in shopping cart
c.Go to order summary confirm your order
d.Checkout, and fill up shipping information (No PO Box)
e.Choose the payment method
f.Apply if any promotion/voucher code or credit
g.Check out order and make payment
h.Receive order confirmation by mail
I want to check the status of my order
I want to check if my order was successful or not
I want to change the shipping address
Can I change and cancel my order
What are the available methods of payment?
- Manual Banking (ATM Transfer / Cash Deposit)
- Internet Banking (Online Bank Transfer / Interbank Transfer, Credit Card)
SGT FOOD INDUSTRIES SDN BHD
SGT FOOD INDUSTRIES SDN BHD
Please send an email to firstname.lastname@example.org or Whatsapp +6012588 5239 to inform regarding your successful payment. Payment details (bank in receipt) must provide and order ID.
*Note: Please make your payment within 48hours once your order has been confirmed. If you’re making a cash deposit payment and have to pay a round figure, we will return your change via cash in your parcel or via online banking.
Can I pay for my items cash on delivery?
What currency will I ultimately have to pay with?
How do you ship orders?
How long is the wait?
Under normal circumstance, you will be able to receive your purchase within 1-3days for West Malaysia and 5-7days for East Malaysia after order confirmation. However, we are unable to guarantee that all orders will be delivered within the stipulated time frame. Our aim is to have your items shipped out as fast as possible except for some circumstances where unfortunately it is beyond our control for example courier service delays, public holidays, or items out of stock.
Can I ship items to multiple shipping addresses?
Can you ship out items from a single order in multiple packages?
How much is the shipping fee?
For West Malaysia:
- Purchase less than RM49.99 = RM10 per courier
- Purchase at RM50 – RM99.90 = RM 5 per courier
- Purchase at RM100 & Above = Free Shipping
For East Malaysia: The size of the goods(Packing is included) is Length x Width x Height(cm) ÷ 5000 > Actual Weight (kg), then we calculate its freight according to Length x Width x Height ÷ 5000
The freight is shown on below:
- 1KG = RM11
- 2KG = RM23
- 3KG = RM34
- 4KG = RM46
- 5KG = RM57
- 6KG = RM68
- 7KG = RM79
- 8KG = RM90
- 9KG = RM100
- 10KG = RM111
*Total weight < 1 kg, then we calculate its freight based on 1 kg.
Where is your shipping destination?
What time is the delivery schedule?
What is the SGT membership program?
How do I earn reward points?
*Points will be credited into your SGT Food account once your order status is being shown as ‘delivered’.
What can I do with the earned points?
Do I need to pay a fee to join the SGT membership program?
How do I check my points balance?
Will my accumulated points expire?
How do I get my birthday reward discounts?
What happens to my points when I return items?
If I have more than one membership accounts, can I combine points from multiple accounts into a single account?
How do I get my birthday gift?
What is the return/exchange/refund policy?
- If you received defective or incorrect items, we have a 7-day return/exchange policy upon receipt of order, subject to the following terms and conditions:Item must be returned securely packaged, wrapped, unmarked and not defaced in any manner. This return policy does not apply to items, which have been stated as Non-exchangeable or Non-returnable. We reserve the right to reject any requests for product return, exchange, or refund if the conditions and grounds are deemed unreasonable to us.
- Steps on How to Return:
Step 1: Please check the validity of returns policy on the above.
Step 2: Email us at email@example.com or contact us at 05-6221515(office) / 012-5885239(HP/whatsapp) describing your order number and complaint (accompanied by picture) of the affected item(s). Authorization will be granted or not, depending on thorough investigation and inspection on the subject item(s)/complaint.
Step 3: If the return is being authorized, we will contact you by phone/email/whatsapp for the instructions on how to return it. You will have to bear the shipping fee to send the item(s) to us first. Please keep the shipping fee receipt and email/whatsapp it to us because we will refund the product return shipping fee in full to you if the exchange/refund is granted.
Step 4: After receiving the returned item(s), we will further inspect it as a final verification step. Once approved, we will contact you to arrange the exchange/refund of the items to you.